Privacy Policy

Welcome to the privacy policy of pro-voyage.com ("we" or "our").

We respect your privacy and are committed to protecting your personal data. This policy describes how we handle your personal data when you visit our website and tells you about your privacy rights. If you have any questions, please email us at contact@pro-voyage.com.

IMPORTANT INFORMATION AND WHO WE ARE

We are Bloomback Limited, the data controller responsible for your personal data. You can contact us by email at contact@pro-voyage.com or by post at Office 6, Suite A 13 Reeves Way, South Woodham Ferrers, Chelmsford, Essex, CM3 5XF, United Kingdom. If you have any questions about this policy or wish to exercise any of your rights, please contact our data protection officer using the details above.

DATA WE COLLECT

We may collect, use, store and transfer: identity data (name, date of birth, gender), contact data (billing address, email, phone), transaction data (details of products and services purchased), technical data (IP address, browser, device), profile data (login credentials, orders, preferences), usage data (how you use our services), and marketing data (your communication preferences). Payment details are handled by a secure third-party payment processor. We do not collect data from children.

HOW WE USE YOUR DATA

We only use your personal data when the law allows us to, typically: to perform the contract we have or are about to enter with you, where it is necessary for our legitimate interests, or to comply with a legal obligation. We will obtain your consent before sharing your data with any third party for marketing purposes, and you can opt out of marketing communications at any time by contacting us.

COOKIES

We use cookies to distinguish you from other users, improve your browsing experience, and analyse how our site is used. You can configure your browser to refuse cookies, but some parts of our site may not work properly as a result. For more information visit www.allaboutcookies.org.

DATA SHARING

We may share your personal data with: third-party travel suppliers (airlines, lounges, tour operators) necessary to deliver the services; our service providers (IT, hosting, customer support); professional advisors (lawyers, bankers, auditors); and regulators or law-enforcement authorities when legally required. We require all third parties to respect the security of your data and to treat it in accordance with the law.

INTERNATIONAL TRANSFERS

Some of our service providers are based outside the European Economic Area (EEA). When personal data is transferred outside the EEA, we ensure it receives a similar degree of protection by using standard contractual clauses approved by the relevant authorities.

DATA SECURITY AND RETENTION

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, misused, or accessed in an unauthorised way. We only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting or reporting requirements. Data from abandoned applications (no payment) is deleted within 48 hours.

YOUR LEGAL RIGHTS

Under data-protection laws, you have the right to: request access to your data, request correction or deletion, object to processing, request restriction, request transfer of your data, and withdraw consent at any time. To exercise any of these rights, contact us at contact@pro-voyage.com. We will respond to your request within one month.